Privacy policy

Privacy Statement

Thank you for your interest in information offered by Vaillant GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personal data that you provide during your visit to this website.

We encourage you to read this Privacy Statement before submitting information. By using this website, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public website does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our website includes links to third parties. Such third party web service providers may collect personal data about their visitors.


Controller in relation to any personal data thay may be collected through this website is

Vaillant Group International GmbH, Berghauser Str. 40, D - 42859 Remscheid

For further information please see our “Imprint”.

Legal basis

We may process your personal data based on your consent, for the performance of a contract or as necessary for the purposes of our legitimate interests, including for responding to your enquiries and to customize and improve our web offerings, products and services in accordance with your preferences as further described herein (Art. 6 (1) (a), (b) and (f) GDPR).

Use of personal data


In principle you may use the public parts of our website without telling us who you are. We do not require any registration. We only collect your data if you provide us voluntarily with this information, e.g. in order to register for personalized services, to subscribe for a newsletter, or to provide comments in a blog. We will use your personal data for the personalized provision of services. We may also use your personal data for our own statistical and market research purposes. We will only contact you for direct marketing purposes if you have given your consent or to the extent otherwise permitted by law. You may withdraw your consent at any time with effect for the future.

Operating the website

During your visit, Vaillant automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The internet address of the website from which you linked directly to the Vaillant site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your internet protocol (IP) address and
  • Your computer's operating system and browser software

This information is only used to make available our website to you or for statistical purposes. We are not able to connect such data to you as an individual.

Use of your postal address

If you have requested information material, participated in any specific promotional events or if we have otherwise obtained your postal address in connection with any enquiries, we may use your contact details and postal address for advertising purposes, in particular for sending offers and information about our products and services. You can object to this use of your data at any time for the future by sending a message to us, without incurring other than the transmission costs according to the basic rates.

Recipients or categories of recipients

In order to respond to your requests or enquiries regarding our products and services, we may share your data with affiliated companies of Vaillant Group or with the distribution or service partner that is responsible for your location or region.

In order to provide our services and to manage your data, we might use third party services providers as processers. This might include processors outside the EU/EEA, in which case we will ensure that adequate safeguards are in place to protect your personal data, including in particular the agreement of EU Standard Contractual Clauses between us and the processor.

Use of Cookies

To facilitate use of our website we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a website. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the website and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our websites are used only by our websites. This data is not used to personally identify the visitor of this website. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our websites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.

Cookies on our website

Our website only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a website visit and do not collect personal data of the user.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies" which are text files stored on your computer to help us analyse how you use the website. The information generated by the cookie regarding your use of this website (including your IP-address) will be transmitted and stored on a Google server in the United States of America. Google will use such information to evaluate your use of the website, to compile reports on the website activities for website operators as well as to provide other services in connection with website internet usage. Google may also transfer such information to third parties, provided this is required by law, or where third parties process such data on behalf of Google. In no case, Google will associate your IP-address with any other Google data. You may refuse the generation of cookies by selecting the appropriate settings on your browser; however, please note that in case of refusing such cookies you may not be able to make full use all website functions. By using this website you consent to the processing of the data collected about you by Google in the manner and for the purposes set out above. Please use the deactivation add-on made available by Google under "" in case you do not want that any direct personal data are transmitted to the web analytics service of Google Inc. In case you want to refuse as well the creation of user profiles via pseudonyms, you may object to such pseudonym user profiles at any time with immediate effect for the future. In addition, you have, at any time, the right to objection to advertising with effect for the future. In view of the discussion on the use of analysis tools with full IP-addresses, please note that this website uses Google Analytics with the extension/add-on "_anonymizeIp()" and that thus IP-addresses are processed only in an abbreviated form in order to rule out any direct relation to persons.


Our website uses plugins from YouTube (YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA). When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on how to handle user data, please refer to the YouTube Privacy Policy at

External Links

Our website contains links or references to other websites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every website you visit. You are solely responsible for your interactions with these websites.

Data Security

We take reasonable steps to protect personal data as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Your rights

You have the right to request access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability in accordance with the GDPR and the applicable laws.

To the extent the processing of personal data is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights you might also contact our data protection officer.

You have the right to lodge a complaint with a competent supervisory authority in accordance with the GDPR and the applicable laws if you consider that the processing of personal data relating to you infringes the GDRP. For this purpose, you may contact in particular the supervisory authority in the EU Member State of your habitual residence or the place of the alleged infringement.

The responsible data protection for us is the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information (LDI NRW), whose current contact details you can find under

Contact details of our data protection officer

You may contact our data protection officer using the following contact information:

per e-mail:

per letter: Vaillant GmbH, Datenschutzbeauftragter, Berghauser Straße 40, D-42859 Remscheid, Germany


Vaillant reserves the right to amend this Statement at any time.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in May 2018.