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Intro

Where to find the serial number on your myVAILLANT connect internet gateway.

The serial number is a unique identifier for your myVAILLANT connect internet gateway. It’s essential for setting up your myVaillant app, registering your device and accessing customer support. We'll tell you how to find it on your device.
Taking a look at the internet gateway beneath a Vaillant boiler

Three ways to find your serial number quickly.

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    Inspect your device

    The mutli digit number is printed directly onto your device and will be found on the back of the device. Look for a label that includes the serial number along with other product information.

    If your myVAILLANTconnect internet gateway has been installed with an ecoTEC plus boiler (model from 2023 onwards) it could be that your myVAILLANT connect has been installed directly below your boiler and you should be able to easily clip the unit from underneath your boiler to view the serial number.

    Alternatively, if you have an older ecoTEC plus boiler, alternative boiler model or heat pump, your myVaillant connect internet gateway will be installed close by to your appliance, such as a nearby wall.

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    Look into the app

    You can view the details and serial number of your myVAILLANT connect internet gateway and other Vaillant appliances on your myVaillant app. Via the settings option, you should have a list of all appliances in your heating system which will include the relevant serial numbers.

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    Check the packaging

    The serial number can often be found on the original packaging, take a look on the original packaging for your myVAILLANT connect device. Look for a label that includes a barcode – the serial number is usually printed nearly. It’s a good idea to jot it down or take a photo of it for future reference.

Connectivity solution

Why your myVAILLANT connect internet gateway is so important.

myVAILLANT connect is Vaillant’s latest internet gateway that pairs with Vaillant boilers or heat pumps to allow for increased efficiency and greater connected solutions, making sure you get the most out of your heating solution.

With it, you can manage their heating and hot water from their phones or tablets via the myVaillant app. Enjoy real-time data, remote control, and personalised heating schedules, making your home more comfortable and energy-efficient. You can also pair your heating to Amazon Alexa (*will come in future) and Apple HomeKit to it with voice commands.

Infographic connectivity

Advantages at a glance

Advantages of using myVaillant app.

  • Remote control.

    With the myVAILLANT connect internet gateway and myVaillant app, you can control your heating system from anywhere. Whether you’re at work, or on holiday, or just in another room, you can adjust the temperature with just a few taps on your smartphone.

  • Energy efficiency.

    myVaillant app provides insights into your energy usage, helping you identify patterns and areas to improve the overall efficiency of your heating system. By optimising your heating schedules and settings, you can reduce your energy consumption and lower your bills.

  • Maintenance alerts.

    Receive timely notifications about your system’s maintenance needs. myVaillant app alerts you when it’s time for a service or if there are any issues, ensuring your heating systems runs smoothly and efficiently.

  • Personalised comfort.

    Set personalised heating schedules that align with your daily routine. The myVAILLANT connect internet gateway and the myVaillant app ensure your home is always at the right temperature.

  • Smart integrations.

    myVAILLANT connect internet gateway can integrate with other smart home devices, creating a seamless and connected home environment. You can link up your smart control with voice commands via Amazon Alexa (*will come in future) or Apple home for enhanced control and convenience.

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You want professional support?

Our local partner will support you with advice how to handle the myVAILLANT connect gateway.

Frequently asked questions

Still have questions? We have the answers.

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